We seek to focus on clients.

We aim to provide personal care and support in ways which have positive outcomes for service users and promote their active participation.

To ensure that we are fit for our purpose.

We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our service users and their friends and relatives.

To work for the comprehensive welfare of our clients.

We aim to provide for each service user a package of care that contributes to his or her
overall personal and healthcare needs and preferences. We will co-operate with other service users independence and to ensure as fully as possible the services user’s maximum participation in the community.

To meet assessment needs

Before we provide services, we ensure that a potential client’s needs and preferences are thoroughly assessed. We aim to ensure that the care the agency provides meets the assessed needs of each service user. That needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.

To provide quality services

We are whole-heartedly committed to providing top quality services and to continuous improvements in the level of the care we offer.

To employ a quality workforce

Standards for our managers and staff are based on the national occupational standards
for the care industry set by the National Training Organisation.

SureCare feel strongly and ethically about its service and products, which directly impact on the lives of its customers.

For more information see detailed services