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SureCare providers receive top home care award once again!

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It’s joy and smiles all round for three of SureCare’s dedicated home care teams across the country, as once again announces the recipients of its Top 20 Home Care Awards.

For the fourth year in a row, our service providers at SureCare Rugby & North Warwickshire and SureCare Newcastle & North Tyneside have been named among the Top 20 rated home care services in their respective regions of the West Midlands and the North East.

Having also received the accolade in 2019, 2020 and 2021, these services demonstrate their consistency in delivering effective care to people throughout their local communities. What’s more, it’s not just about the quality of care given but also the compassionate and friendly approach that care workers take when carrying out support services.

In addition to these branches, SureCare North Leeds is named as a Top 20 provider in the Yorkshire region for the third time, following their previous successes in 2019 and 2021. With so many different care providers across the country, SureCare operators often find themselves in a highly competitive field. Reaching the top 20 of all care providers within a specific region is a remarkable achievement for us all to be proud of.

How it works

Like many SureCare operators, our teams in Rugby, Newcastle and North Leeds are registered with review website to receive valuable feedback from their service users. Satisfied clients rate and comment on the care they receive and on the dedicated individuals providing these vital services. Quite simply, the more favourable the reviews, the better the customer quality rating for that care team.

Each year, compiles all the stats and figures from thousands upon thousands of reviews to find the top 20 home care providers in each region of the UK. At the time of the awards’ announcement, both SureCare Newcastle and SureCare North Leeds have average ratings of 9.9 out of 10 based on customer reviews and feedback, whilst SureCare Rugby proudly boasts a perfect score of 10 for its services.

Whether reviews are submitted by service users themselves or by friends and family on their behalf, SureCare operators are judged on numerous factors. These include the overall standard of service from care staff, the quality of care carried out, and even value for money.

Speaking about the Top 20 Home Care Awards, reviews manager at, Amanda Hopkins, said: “The past two years have been particularly hard for disabled and older people, as many were forced to self-isolate to protect themselves from Covid, with care workers playing a vital role in keeping them mentally and physically well.

“Our reviews are by those who receive home care as well as their family and friends. This helps others to search for the right care provider, where compassion, trust and empathy are at the heart of their care.”

A true testament to care quality

Like many in the home care sector, SureCare teams across the UK have faced one of the biggest challenges of modern times over the last couple of years. The Covid pandemic has shone a light not only on those in need of vital support in the home, but also the importance of intense hygiene protocols at all times.

Keeping people safe has been – and continues to be – our number one priority at SureCare, along with ensuring effective quality care that helps vulnerable people both physically and mentally. We’re extremely proud to see our care teams across the country have been able to rise to the challenge and continue to deliver essential, quality services against all the odds.

The Top 20 Awards are based on reviews submitted between 1 April 2020 and 31 March 2022. For our operators in Rugby, Newcastle and North Leeds, receiving the latest award is confirmation that their customers are immensely satisfied with the level of care given, as well as the friendliness and compassion shown by staff.

What’s more, the strong customer rating and subsequent award badge will help other people in Rugby, Newcastle and North Leeds looking for a reliable home care service to choose SureCare. Here at Head Office, we’re thrilled and delighted to see so many of our operators receive high customer ratings and being recognised for the high quality work they do every single day.

To find out more about SureCare services in your local area, visit our Find a Branch page. By visiting the website of your local branch, you’ll be able to see if they are registered with and discover how other clients – past and present – have rated SureCare’s services.