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Leadership

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SureCare Central Cheshire is a franchise of SureCare Community Services Limited owned and operated by Cheshire Homecare Ltd.

Everybody at SureCare Central Cheshire aims to provide care, assistance and support in ways that have positive outcomes for all our clients.  Our local roots and our wide network of partners mean that we can help people to remain a part of their local community and, where possible, participate in local activities.

Our management team are passionate about providing high quality care and we only employ staff who are fully committed to delivering care to the highest possible standard.

Meet the Team

SureCare Central Cheshire is led by Tina Jones and Kirstie Hercules. We both live locally and have worked and been active in the local community all our lives.  Collectively we have over 40 years’ experience working in local government, with a focus on community services.  We have managed a wide range of statutory services and worked with individuals and voluntary groups to develop new services to meet local needs.

We established SureCare Central Cheshire because we are both passionate about the future of care, and running our own company allows us to ensure people we are fortunate to work with, get the help and support they need.  It is important to us that our services are designed with the individual, to help them achieve the outcomes they want.

Leadership at SureCare Central Cheshire

Staff Training

As owners of the company, we personally deliver our staff induction course to ensure all staff are competent and understand how we believe care should be delivered to our high standards.  This training includes information on our policies and procedures, reporting, communication and legislation surrounding Health and Safety at Work.

During the first 12 weeks of employment all staff complete the Care Certificate, which includes topics such as safeguarding, food hygiene, load management, infection control, first aid, health and safety, and medication awareness training.

Refresher training takes place on a regular basis and all staff are given the opportunity to work towards a diploma in care.  Staff are encouraged to do training in specific areas according to the individual needs of our clients.

All our staff undergo a rigorous vetting programme before joining SureCare.  This includes telephone interviews, face-to-face interviews, written references from former employers and an enhanced criminal records disclosure check.  Ongoing supervision, appraisal and support are provided for our care staff.

Testimonials

"I would like to take this opportunity to thank each and every one of the carers that visited Mum and made her final weeks as comfortable as they could be. They dealt with her with a real sense of professionalism and dignity. Mum was a highly intelligent individual who had led a life of adventure and travel in conditions which could be quite challenging. It was a pleasure to see that staff afforded her that respect as a matter of course – understanding that people who have lived through the past half century are resilient, self-reliant and tough and should be treated as such. I’d also like to thank you for being so flexible with your hours. To be able to accommodate such rapid change was such a relief and meant that we could work and sleep knowing that she was being cared for. I wish every one of you the very best and give you all my heartfelt thanks."

Anonymous, Cheshire

"I cannot praise your staff enough. I was dubious about having carers but you were magic. I went from worrying about carers coming in, to really looking forward to your visits. You bounced in from the start like I had known you for years."

Anonymous, Cheshire