About Us
About SureCare
SureCare Cheshire East is a franchise of SureCare Community Services Limited owned and operated by Attentive Carers Ltd.
At SureCare Cheshire East, we aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the services we provide to ensure that we are successfully meeting the needs of our service users and achieving their aims and objectives. We also encourage feedback from our clients, their relatives, friends and representatives.
Our person-centred approach to care allows us to provide tailor-made care and support packages that contribute to the overall health and well-being of our clients, whilst incorporating individual needs, wishes and preferences. SureCare Cheshire East also strives to work in partnership with other services and health professionals, maximising the full potential of those we support.
About SureCare
Our Vision, Mission & Values
Our Vision
We aim to be recognised as the leading trusted provider of high quality care and support services to those in need of help and care, whatever their individual circumstances.
Our Mission
We consistently strive to provide our clients with high quality, person-centred care and support services that are tailored to the individual, enabling them to maintain their dignity and independence at home.
Our Values
We strive to improve the overall well-being and quality of life of our clients, by valuing Independence, Respect, Dignity, Trust, Reliability and Commitment to supporting people through all stages of life's journey.
In order to meet our clients’ individual needs, we at SureCare Cheshire East ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. We also seek to ensure that our clients’ needs are thoroughly re-assessed as often as required, so that the care and support provided has the flexibility to respond to any change of needs. Through our services, we strive to assist our clients in maintaining their dignity and independence at home, as well as encouraging participation within our local community wherever possible.
SureCare Cheshire East has rigorous recruitment and in-house training procedures, allowing us to consistently provide high quality amongst our team of care professionals. All of our staff are subject to enhanced Disclosure and Barring Service (DBS) clearance, and are regularly monitored and supported in their role. Full extensive training is provided, with career progression and personal development actively encouraged throughout. Through this, we strive to ensure that our services are delivered to the high and professional standard you’d come to expect from a nationally recognised care provider.
Our Leadership Team
Registered Manager
Lisa Whalley
Lisa leads the way for the team at SureCare Cheshire East branch. As the Registered Manager, she oversees the day-to-day management of operations and is responsible for maintaining our high standard of services.
Before joining SureCare Cheshire East, she had a successful career running a pub for 10 years. Coming into contact with a variety of people on a daily basis helped Lisa to build on her strong and effective communication skills. Having also been a qualified Nursery Nurse after leaving school, she has a natural instinct for the well-being of others. This became particularly useful when providing informal care and support for older family members when they became ill.
In becoming the Registered Manager at SureCare Cheshire East, Lisa has utilised her personal experiences and understanding of the challenges facing the care sector today. It is her firm belief that every individual should be treated fairly and receive the highest standard of care. Under Lisa’s leadership, SureCare Cheshire East aims to be inclusive and strives to provide a person-centred service that involves service users in all aspects of their care and decision making.
Care Coordinator
Kerri Woods
Care has always played a big role in Kerri’s life, as she follows in the footsteps of close family members who are senior care workers. Having previously worked in the hospitality sector over two decades, she felt motivated to pursue a new career path in the care sector. This was partly inspired by her experiences in providing care for close relatives in their later years.
Upon joining SureCare Cheshire East in 2019, she has been able to fully immerse herself in the daily challenges of providing care and support. Kerri began as a Care Assistant, progressing to become a Care Co-ordinator in November 2021. During her time at SureCare, she has gained a great deal of knowledge and experience in supporting others with person-centred care.
As each day brings new challenges, Kerri values her strong working relationship with Lisa and everyone in the care team. It is through this co-operation that she is determined to provide care in a way that respects and protects the dignity of our clients at all times. With an extra sense of friendliness and compassion, she also believes it is important to care for others in the way she would expect for herself and her own family.
