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01244 379 670

About Us

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SureCare Chester aims to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation.

We regularly review the support provided to our clients to ensure that we are successfully meeting their needs and achieving their aims and objectives. SureCare Chester encourages feedback from our clients, their relatives, friends and representatives.

SureCare Chester aims to provide a tailor made package of care and support that contributes to the overall health and well-being of its clients, whilst incorporating individual needs, wishes and preferences. SureCare Chester work in partnership with other services and health professionals, to support our clients in maximising their full potential by promoting independence and, wherever possible, participation within our local community.

Before SureCare Chester can deliver services and in order to meet our client’s needs, we ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. SureCare Chester ensures that our clients’ needs are thoroughly re-assessed as often as required to ensure that the care and support provided has the flexibility to respond to any change of needs.

Our rigorous recruitment and in-house training procedure ensures we continuously provide the highest calibre of staff. Our staff are regularly monitored and supported in their role, and career progression and development is encouraged throughout.

Our Vision

To be recognised as the leading trusted provider of high quality care and support services to those in need of help and care for any reason.

Our Mission

To consistently provide our clients, with the highest quality of tailor made, person centred care and support services, enabling them to maintain their dignity and independence and improve their overall health, wellbeing and quality of life.

Our Values

We provide a Community of Care Services for Life’s journey. Our values are what we care about the most: Independence, Respect, Dignity, Trust, Reliability and Commitment.

Testimonials

"I have been a client of SureCare for more years than I care to remember and from the manager to all the girls in the team who take care and look after me, they are all trained to the highest standard. In every situation I have had they are always cheerful and professional and always go the extra mile. At different times of the year they will have charity events and lay on Macmillan afternoon Tea or I remember one very special Christmas Party which went on far longer than it should have, but all clients and staff had such a wonderful time and beat their fund raising target. SureCare is an agency more like a family and I have recommended it to others and would do so again in a heartbeat."

AU - client, Chester

"My wife suffers from dementia and SureCare provide support to allow her to continue to attend regular social events and assist with any personal care needs. She has a dedicated carer which ensures continuity. Having this care, helps her engage in mentally stimulating activities and interact with close friends and family. Excellent service provided which we highly recommend."

J. Waring (Husband of client), Chester