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Leadership

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SureCare Chesterfield & Worksop is a franchise of SureCare Community Services Limited owned and operated by Trust Loyal Care Ltd.

At SureCare Chesterfield & Worksop we understand that as you age being at home is the place you feel safest and happiest.  They say ‘home is where the heart is’, the place you know best and where you feel more comfortable.

Our aim is to provide care, assistance and support in your home environment in ways that have positive outcomes for all our clients, whilst promoting and encouraging their independence and wellbeing.

SureCare Chesterfield & Worksop aims to provide you, or your loved one, with a bespoke package of care and support.  We will complete a full care needs assessment which will give you the opportunity to tell us what help you require and for us to get to know you.  If you would like family or friends to be involved in this process it is something we fully support.  A care and support plan will be agreed with you that meets your needs, preferences and choices whilst taking into account your priorities and goals.

SureCare Chesterfield & Worksop will review your needs as often as required to ensure the care and support provided has the flexibility to respond to any change of needs. Our care plans and the support delivered will be specific to you, and we hope this will help you to feel happier, healthier and retain your independence at home.

Our management team are passionate about providing high quality care and understand the fundamental standards set out by the Care Quality Commission.  We endeavour to recruit staff that have empathy, are compassionate and want to make a positive contribution to the delivery of care to the highest possible standards.  With our rigorous recruitment and onsite training, we are committed to developing the right care workers, with the right skills and right values putting you, or your loved one, at the heart of our service.

 

Meet the Team

SureCare Chesterfield & Worksop is led by Harjit and Sundeep Randhawa.

Harjit and Sundeep decided to start a domiciliary care business (also known as home care) due to the experiences of their relatives, after having operations in hospital.  Although well enough to go home, neither could be discharged as the correct home care support was not initially available leading to extended stays in hospital.  However, when home care services were put in place both Harjit and Sundeep felt there was no continuity in the care workers visiting, no consistency in the time of visits or rapport built up with care workers.  They felt they needed a service which met the individual needs and preferences of their family members and most importantly made them feel valued.

Harjit has over 20 years’ experience within the health sector.  She started her career in a private hospital, the Nuffield, before moving on to the NHS and at the same time worked towards a BSc (Hons) Physiology & Pharmacology.  She took a career break for a while to be a full-time mum to her four children but decided to return to work part-time for a company providing out of hours treatment services with the community district nursing service. Whilst working in the community Harjit felt she was able to support services users within their home for a short time and brighten up their day, making them feel important and happy.  She is passionate about care and a person who always goes above and beyond to make sure people are looked after in the best way possible.  Harjit feels that running her own business will allow her to provide support and assistance to clients in their own homes in ways that will lead to high standards of care being delivered and enable clients to improve their wellbeing.

Sundeep is originally of a legal background, with a degree in Law (LLB) along with a Master of Laws (LLM).  However, having been disappointed with the care and support provided for her family member she felt she wanted to provide a better service in the community, one which promotes the welfare of the client in the loving environment of their own home. Her ethos is that receiving the highest quality of care in your own home, where you feel safe and comfortable, enables people to best maintain their independence and wellbeing.  Sundeep is inspired and passionate to be part of a business which makes a real difference to people’s lives.

 

Staff Training

We believe it is important for care staff to be trained to give them the right skills and knowledge to perform their roles to the highest standards.

All care staff will complete the fifteen standards of Care Certificate within 12 weeks from the start of their employment, which includes standards such as safeguarding, infection prevention and control, basic life support, health and safety, to name but a few.

Throughout their employment with SureCare Chesterfield & Worksop care staff will receive training on a regular basis to keep their skills up to date, this may be delivered in face-to-face sessions, using online resources or by shadowing colleagues.  Staff inductions and training will include information on company policies and procedures, legislation, etc.

Staff will receive the support, training, professional development, supervision and appraisals to ensure good practice and with the aim of providing a quality service with positive outcomes for the clients of SureCare Chesterfield & Worksop.