Contact Us
01707 903 898

About SureCare
Hertfordshire

Change Text Size A A A

SureCare Hertfordshire is a franchise of SureCare Community Services Limited owned and operated by Avanti Care Services Limited.

At SureCare Hertfordshire, we’re committed to bringing high quality home care services to people right across the Hertfordshire area. As part of a nationwide network, we proudly share in the vision and values of our fellow SureCare operators up and down the country.

The SureCare Hertfordshire team

As a small business, our clients are at the heart of everything we do and we take pride in getting to know customers on a personal level. This allows us to provide a flexible and tailored home care service to meet their specific needs and requirements.

Thanks to our close-knit team of care workers, our clients can also take comfort in regularly seeing familiar faces and developing a friendly and supportive relationship with them.

Our management team are heavily involved in getting to know each of our service users too. We do this by holding frequent review meetings with them and their family members to discuss any queries or service suggestions they may have.

Our home care services

SureCare Hertfordshire offers a range of care services alongside domiciliary home care:

All of our staff members go through rigorous induction training when joining the SureCare Hertfordshire team. This includes an introduction to our organisation and outlines the home care service standards we expect to deliver every time.

Additionally, our team members are given training across a range of different areas to support their care skills and knowledge, including:

  • Moving and Handling
  • Dementia Care and Awareness
  • Fire Safety
  • Personal Care
  • Infection Control
  • Food Hygiene

  • Data Protection (GDPR)
  • Medication handling
  • Safeguarding Adults and Children
  • First Aid and Resuscitation
  • Care Certificate


Our home care services fully adhere to the Health and Social Care Act and standards set by the Care Quality Commission (CQC). We monitor our care provision with regular audits and robust quality assurance systems.

We also carry out telephone surveys and visits to clients or their family members. This is so we can make sure everyone feels comfortable with the care they receive and to ensure that our service meets their individual care needs.
SureCare can provide services throughout Hertfordshire, covering the following locations and their surrounding areas:

  • Brookmans Park
  • Goffs Oak
  • Hatfield
  • Hertford

  • London Colney
  • Newgate Street
  • Northaw
  • Potters Bar

  • Welham Green
  • Welwyn
  • Welwyn Garden City

What SureCare Hertfordshire customers think

Our customers and their representatives – whether family or close friends – often compliment SureCare Hertfordshire on a range of different aspects. From our high quality service levels to flexibility of available care, we’re proud to receive a wealth of positive feedback.

Comments on our kindness, compassion, integrity and honesty are a true testament to the hard work we do. Not only does this praise prove that we’re on the right track, it also gives our care workers and management staff a massive boost in knowing we’re making a real difference in providing vital home services.

Many of our service users and their representatives have also left reviews for us online, which you can see by visiting our profile on Homecare.co.uk

Our quality rating

SureCare Hertfordshire has been registered with the CQC since November 2017. We are regularly inspected to ensure that our home care services and our care workers always perform to a high standard. This is reflected in our most recent inspection results, where we achieved a ‘Good’ rating in all areas.

We’re committed to operating at a consistently high level and we have our sights set on reaching the highest rating of ‘Outstanding’ in our future inspections. We aim to do this by maintaining a flexible and honest approach to our tailored services that cater to each individual.

This will help to achieve our ultimate goal to become the most well-known and respected providers of diverse home care services in the Hertfordshire area.