About Us
About SureCare
SureCare Hillingdon is a franchise of SureCare Community Services Limited owned and operated by Surecare Hillingdon Limited.
At SureCare Hillingdon, we aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the services we provide to ensure that we are successfully meeting the needs our of service users and achieving their aims and objectives. We also encourage feedback from our clients, their relatives, friends and representatives.
Our person-centred approach to care allows us to provide tailor-made care and support packages that contribute to the overall health and well-being of our clients, whilst incorporating individual needs, wishes and preferences. SureCare Hillingdon also strives to work in partnership with other services and health professionals, maximising the full potential of those we support.
About SureCare
Our Vision, Mission & Values
Our Vision
We aim to be recognised as the leading trusted provider of high quality care and support services to those in need of help and care, whatever their individual circumstances.
Our Mission
We consistently strive to provide our clients with high quality, person-centred care and support services that are tailored to the individual, enabling them to maintain their dignity and independence at home.
Our Values
We strive to improve the overall well-being and quality of life of our clients, by valuing Independence, Respect, Dignity, Trust, Reliability and Commitment to supporting people through all stages of life's journey.
In order to meet our clients’ individual needs, we at SureCare Hillingdon ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. We also seek to ensure that our clients’ needs are thoroughly re-assessed as often as required, so that the care and support provided has the flexibility to respond to any change of needs. Through our services, we strive to assist our clients in maintaining their dignity and independence at home, as well as encouraging participation within our local community wherever possible.
SureCare Hillingdon has rigorous recruitment and in-house training procedures, allowing us to consistently provide high quality amongst our team of care professionals. All of our staff are subject to enhanced Disclosure and Barring Service (DBS) clearance, and are regularly monitored and supported in their role. Full extensive training is provided, with career progression and personal development actively encouraged throughout. Through this, we strive to ensure that our services are delivered to the high and professional standard you’d come to expect from a nationally recognised care provider.
Our Leadership Team
Director
Dipti Patel
SureCare Hillingdon is directed by Dipti Patel with the support of her partner, Sagar a business professional with multi-faceted business experience. Dipti has two teenage daughters who are currently in full-time education.
Some time ago Dipti took a career break to become a full-time carer to her late husband and during this time she became much more aware of the invaluable role of a good Home Care Provider. This has given Dipti a first-hand insight and understanding of what is required to be a good care worker and the importance of providing a quality led service with compassion, understanding and patience as the core values.
Dipti passionately believes that everyone deserves the highest quality of care and is committed to providing this in her local community.
Registered Manager
Temitope Owolabi
I would like to introduce myself, Temitope Owolabi, Registered Manager of SureCare Hillingdon.
My journey in the healthcare sector began over 13 years ago as a junior carer with a passion for providing high quality care to individuals who required help or assistance.
Since those early days I have built a career in the care sector, undertaking many roles from care worker to more senior positions before being appointed as registered manager. I have also gained experience of working in a number of healthcare settings and with a variety of client groups who required care.
I have no regrets about my career, which has given me the opportunity to meet people from all walks of life and from different ethnic backgrounds. However, more importantly, I have been able to deliver care services to people within the local community which has allowed them to remain living in the comfort of their own homes.
My journey so far has been enriching, and as the registered and training manager I am delighted to be able to give people the opportunity to embark on such a rewarding career, impart knowledge, develop skills and shape plans to deliver a high standard of care to the local community.
In my spare time I enjoy travelling, good food and football – I’m an Arsenal fan.
Care Worker
Lorraine Coldham
Lorraine started working for SureCare Hillingdon in February 2019, she says – “At SureCare Hillingdon we all work together as a team, the support I receive is outstanding and I feel the service we provide to our service users is fantastic. I really enjoy working for SureCare Hillingdon and would recommend joining our team.”
