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About Us

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SureCare Newcastle & North Tyneside is a family run business who all have a hands-on approach.

Our family are not only inspired by traditional Indian culture, but also our passion for care. This has stemmed from our mother being a care worker for so many years. We have grown up witnessing the compassion, empathy and fulfilment our mother got from working in this sector and we knew this was always a passion we wished to share.

We decided to join SureCare as we felt the values, experience and expertise they offered made the perfect partnership to achieve our goals: to give back to the community by providing the highest quality care. Since then our family has expanded and now includes a new extended family of SureCare staff and service users.

Since we began our SureCare Newcastle & North Tyneside journey, the objective from the beginning was to improve the quality of life for individuals and families who require our help. We encourage service users to live a fulfilled life as much as possible, promoting their independence and choice, respecting their privacy, beliefs and values whilst living in the comfort of their own homes, for as long as it is safe and practical to do so.

At SureCare Newcastle & North Tyneside, we put our company values at the heart of our organisation. This extends to our extensive recruitment and selection process; we look for staff who share our values and who are committed to making a difference in the community.

The SureCare family are one team with one dream: to provide a high-quality care service for life’s journey. Our belief is that staff are only as good as the training and support they receive. Therefore we, at SureCare Newcastle & North Tyneside, provide an extensive training programme and ongoing support for all staff to ensure they are highly trained and competent within their role. Career progression is encouraged and supported throughout; to ensure our staff achieve their professional and personal goals. It is our job to provide the right path to achieve such goals.

Reviewing the service is a crucial and important part of our business and we welcome feedback from all. This helps us to continuously improve and provide the highest quality of service to all involved.
 

 

Our Vision

To be recognised as the leading trusted provider of high quality care and support services to those in need of help and care for any reason.

Our Mission

To consistently provide our service users with the highest quality of tailor made, person-centred care and support services, enabling them to maintain their dignity and independence and improve their overall health, wellbeing and quality of life.

Our Values

To provide a community of care services for life’s journey. Our values are what we care about the most: independence, respect, dignity, trust, reliability and commitment.