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Leadership

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SureCare Oxfordshire is a franchise of SureCare Community Services Limited, owned and operated by SAM Partnership Ltd.

Stuart and Annette Martin own SureCare Oxfordshire. It’s a family business based in the beautiful town of Abingdon. They have built the business to provide care that they would be happy for their family to receive and they direct their team to ensure that the ‘Mum test’ is a key principle for ensuring outstanding care.

With commercial backgrounds, they are able to ensure the resilience of the business whilst relying on their clinically trained team to drive forwards the most important care side of SureCare Oxfordshire.

Meet the team:

Kim Johnson
Registered Manager

Kim has worked in the care sector for over 24 years and enjoys every moment of it.

After Kim’s son was born, she wanted to go back into work but realised it had to fit around him. As a single parent, she needed part-time work that was flexible and rewarding – ideally, a job that could potentially give her a career. After talking to a friend, who was a care worker in the community, Kim decided that care was the job for her and offered the opportunities she wanted to progress. To this day Kim hasn’t looked back and cannot see herself doing anything else.

Kim started as a care worker before progressing to senior care worker where her responsibilities included undertaking spot checks on care staff, risk assessments and care planning. Kim also worked as a care co-ordinator before progressing to a registered manager role. Working for a national organisation, Kim’s career in social care went from strength to strength – she was promoted to operations support and implementation manager, a role which involved supporting non-compliant branches to ensure improvements were made, then to regional operations manager before becoming a regional director.

With her first grandchild here and her son finally moving out to stand on his own two feet, Kim didn’t want to spend so much time on the road and really wanted to get back to working in the community. This led her to apply for the role of Registered Manager at SureCare Oxfordshire taking charge of the operation.

Kim is very passionate when it comes to delivering a compliant, high quality service and she strives to manage a team where the clients and staff are happy. The feeling of supporting people to achieve goals that can be taken for granted is one which is so rewarding.

Kim enjoys spending time with her partner and family who all live nearby – she comes from a large family, her mum is one of 13, so family get togethers are usually a bit cramped. When she is not spending her free time with family, Kim can be found spoiling her German shepherd, Bruno, who is rather large and usually ends up taking her out for a walk rather than the other way around!
 

Nicky Farrant
Deputy Manager

Nicky was born and raised in Abingdon. She started her working career in Customer Service, then moved into hospitality whilst living abroad. After many years of managing Public Houses, a career change brought her into the care sector. Having worked her way from Care Worker to Senior Care Worker, then Field Care Supervisor to Manager, it is a change that Nicky wished she had done sooner in her career.

“Working in care is about making a difference to people’s lives. No two days are the same, but each are as rewarding as the next.”
 

Alice Thomas
Care Manager

Alice is a brilliant team member who demonstrates all the qualities SureCare Oxfordshire celebrates in its staff. Alice joined us from a local agency and immediately identified areas where she wanted to do things differently which has made a positive impact.

We take on packages at short notice from a variety of sources whether privately, from the NHS or from the council’s social care team and Alice leads the assessment process to ensure we have all the information required to start the package safely. Alice draws up care plans to detail exactly what we need to do and liaises with the family and multidisciplinary teams to ensure we start visits in a responsive, safe and caring way.

Alice is responsible for liaising with our service users to ensure we meet their individual needs and she line manages our senior care worker team.
 

Emillie Blackwell
Training Manager

Emillie’s first job was in companionship care, which she loved so much that she knew she wanted to continue working in the care sector from there. She later applied to be a domiciliary care worker and loved that even more, feeling a sense of fulfilment in helping her clients daily.

She feels her role as Training Manager at SureCare Oxfordshire is ideal for her, as she has a strong passion for ensuring our care workers are well-equipped to deliver care services to a high quality. Alongside this, she is keen to make sure that our clients feel as happy and as safe as possible when receiving our care.

Emillie enjoys the role and feels extremely valued and appreciated in her place of work at SureCare Oxfordshire.
 

Karen Rolfe
Office Manager

Karen’s in charge of recruitment and she’s responsible for the administration when someone joins our team, from that initial chat about the role through to ensuring their training is scheduled.

Karen has a vital role in ensuring we are all well looked after and have everything we need in the office. She looks after all our PPE and makes sure we are well stocked with a variety of infection control measures to ensure the safety of our staff and clients. It’s also Karen’s responsibility to work closely with all of our managers and care co-ordinators to provide assistance with any administration when required, as well as monitoring care worker compliance. We love having Karen in the office as she welcomes all visitors and manages our entire office administration process.
 

Lauren Robins
Care Co-ordinator

With a background as a supported living worker, Lauren’s promotion into an office role is proof that working in social care provides opportunities for career progression.

Lauren’s a wonderfully experienced care worker, who has worked with clients to improve their daily lives through compassionate communication and outstanding care. Now working for SureCare Oxfordshire, Lauren is helping to ensure that these values are put into practice across our service user base.

Working closely with the team, Lauren is tasked with creating schedules for our care workers. As with all our office team, Lauren has actual experience of being a care worker and so she can provide support to our care staff over the phone or in person, when it is needed.

Lauren’s well qualified and when she’s ready we will support her to undertake further studies that she is passionate about. Lauren is a great team member, who is dedicated to ensuring the wellbeing of vulnerable people.
 

Testimonials

"I would never have managed without the assistance of the lovely ladies from SureCare."

JN (client), Oxfordshire

"Could you kindly pass on thanks to the Manager and all at SureCare from my mother and the family for the beautiful flowers. They went perfectly with the card from the Queen!"

SG, Oxfordshire