About Us
About SureCare
SureCare Reading & East Berkshire is a franchise of SureCare Community Services Limited owned and operated by Care Label Ltd.
At SureCare Reading & East Berkshire, our success reflects our constant focus as a professional provider of care and support: to deliver flexible, personalised home care and personal assistance that enables independent living and promotes the mental and physical well-being of our service users.
We continually monitor the quality of service we provide, with regular scheduled visits to service users to assess the punctuality, reliability, efficiency and competence of our care workers, as well as our service users’ satisfaction with the support we provide. It’s an integral part of how we ensure you always get the support you need.
About SureCare
Our Vision, Mission & Values
Our Vision
We aim to be recognised as the leading trusted provider of high quality care and support services to those in need of help and care, whatever their individual circumstances.
Our Mission
We consistently strive to provide our clients with high quality, person-centred care and support services that are tailored to the individual, enabling them to maintain their dignity and independence at home.
Our Values
We strive to improve the overall well-being and quality of life of our clients, by valuing Independence, Respect, Dignity, Trust, Reliability and Commitment to supporting people through all stages of life's journey.
Why choose SureCare Reading & East Berkshire?
Your comfort and safety is our number one priority.
We encourage all our staff in their professional development and many have NVQ qualifications in social care.
All care workers delivering personal care are screened and checked (via training and induction course and Criminal Records Bureau check) before providing care in your home.
Our comprehensive quality assurance process and complaints procedure gives you clear guidelines to follow if you are unhappy with the care you are receiving.
Warm and friendly – the kind of people you’d be happy to welcome into your home – and they receive regular supervision and refresher training.
We are registered with the Care Quality Commission and comply with all professional guidelines.
Funding and Cost
We respect the individuality and wishes of each of our service users. Every service user, their family and wider support network is a valuable member of our team, and their needs and requirements are just as important as the specifications set out in each care plan.
Whatever your needs are, SureCare Reading & East Berkshire is passionate about sourcing the very best professional support and care to you or loved ones with the superior quality of packages at very competitive rates.
Our dedicated team can help you to explore and receive all possible care funding options such as Direct Payment, NHS Continuing Healthcare and etc.
