About Us
About SureCare
SureCare Shropshire is a franchise of SureCare Community Services Limited owned and operated by Surecare Shropshire Limited.
At SureCare Shropshire, we aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the services we provide to ensure that we are successfully meeting the needs our of service users and achieving their aims and objectives. We also encourage feedback from our clients, their relatives, friends and representatives.
Our person-centred approach to care allows us to provide tailor-made care and support packages that contribute to the overall health and well-being of our clients, whilst incorporating individual needs, wishes and preferences. SureCare Shropshire also strives to work in partnership with other services and health professionals, maximising the full potential of those we support.
About SureCare
Our Vision, Mission & Values
Our Vision
We aim to be recognised as the leading trusted provider of high quality care and support services to those in need of help and care, whatever their individual circumstances.
Our Mission
We consistently strive to provide our clients with high quality, person-centred care and support services that are tailored to the individual, enabling them to maintain their dignity and independence at home.
Our Values
We strive to improve the overall well-being and quality of life of our clients, by valuing Independence, Respect, Dignity, Trust, Reliability and Commitment to supporting people through all stages of life's journey.
In order to meet our clients’ individual needs, we at SureCare Shropshire ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. We also seek to ensure that our clients’ needs are thoroughly re-assessed as often as required, so that the care and support provided has the flexibility to respond to any change of needs. Through our services, we strive to assist our clients in maintaining their dignity and independence at home, as well as encouraging participation within our local community wherever possible.
SureCare Shropshire has rigorous recruitment and in-house training procedures, allowing us to consistently provide high quality amongst our team of care professionals. All of our staff are subject to enhanced Disclosure and Barring Service (DBS) clearance, and are regularly monitored and supported in their role. Full extensive training is provided, with career progression and personal development actively encouraged throughout. Through this, we strive to ensure that our services are delivered to the high and professional standard you’d come to expect from a nationally recognised care provider.
SureCare Shropshire’s values consist of 4 key elements which include:
Integrity – Being true to our word
Respect – Valuing all those we serve and recognising their individual needs
Passion – Performing our duties enthusiastically in pursuit of our goals
Teamwork – Communicating effectively and working together positively with humour and fun
Our Leadership Team
Director
Chris Davies
Chris hails from Merseyside originally but has moved all over the UK during a long and distinguished career in central government and across all levels of the civil service. Whilst much of his scouse accent may have gone nowadays, he remains a lifelong member and avid supporter of Liverpool Football Club.
His early days were spent studying graphics at the Liverpool School of Art and Design, the home some years earlier of one John Winston Lennon. Chris has managed very large organisations and is a former Business Analyst and Systems Architect. He has used those skills to develop SureCare Shropshire into one of the largest care providers in Shropshire and one of the earliest and largest SureCare franchises.
Chris is a UK Dementia Champion, and extremely active politically, both in Shropshire and nationally, and campaigns tirelessly to increase the profile of social care. He was part of a group delegation to Parliament to make politicians aware of all the issues around social care and was a shortlisted candidate for the UKHCA Board in 2015.
Chris has built a team around him of equally committed people, dedicated to providing the highest quality care for the people of Shropshire.
Registered Manager
Alison Waterhouse
Alison qualified as a veterinary nurse in 1989 working in surgeries based in Shropshire, Liverpool and London before taking a career break to have children. She joined SureCare Shropshire in 2005 and has completed a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services – Adults’ Management (England), her A1 assessor award, a Preparing to Teach in the Lifelong Learning Sector qualification and is also a UK Dementia Champion.
Alison is the Service Manager for SureCare Shropshire and our Registered Manager as required by the Care Quality Commission. She has responsibility for our meeting all the appropriate regulations and controls the management of the service. She has wide-ranging experience of dealing with all our client groups and keeps an eye on our business relationships with social workers and private service users alike.
Alison is also responsible for organising all our training, internal and external courses, and deals with all human resources issues. Every person is entitled to receive an exceptional standard of care and by training and selecting the right people to become care workers, Alison is proud of her record at SureCare Shropshire.
Business Manager
Phil Chapman
Phil Chapman is SureCare Shropshire’s Business Manager. He oversees the development of the business, with links to both Shropshire Council and the NHS Rapid Response teams, as well as liaising with individuals who fund their care privately. He deals with the production and monitoring of invoices and also deputises for the Service Manager when she is away.
Community Care Manager
Suzanne Andrew
Suz is the public face of SureCare Shropshire’s management working tirelessly out in the community. She has climbed the ranks from her early days, having joined the company as a care worker in 2001. She has a wealth of experience and has completed her NVQ 4 in Health and Social Care.
Our Wider Support Team
Senior Care Workers
They are the friendly voice at the end of the phone when the office is closed. They support both staff and clients outside the normal office working hours. All have either obtained or are working to their Level 3 qualification in Health and Social Care.
Care Co-ordinators and Administrators
Our core team of care co-ordinators have 38 years’ of experience between them, working for SureCare in Shropshire. The rostering and scheduling of care is a difficult job requiring a mix of technical and customer facing skills. They are a tight knit team who work under great pressure to make sure our service users receive the care and support they need. Our administrators provide all our payroll and office support services and have a wide range of experience, achieving NVQs in both administration and customer service.
