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About Us

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SureCare Shropshire aims to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation.

We regularly review the support provided to our clients to ensure that we are successfully meeting their needs and achieving their aims and objectives. SureCare Shropshire encourages feedback from our clients, their relatives, friends and representatives.

SureCare Shropshire aims to provide a tailor made package of care and support that contributes to the overall health and well-being of its clients, whilst incorporating individual needs, wishes and preferences. SureCare Shropshire will work in partnership with other services and health professionals, to support our clients in maximising their full potential by promoting independence and, wherever possible, participation within our local community.

Before SureCare Shropshire can deliver services and in order to meet our client’s needs, we ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. SureCare Shropshire ensures that our clients’ needs are thoroughly re-assessed as often as required to ensure that the care and support provided has the flexibility to respond to any change of needs.

Our rigorous recruitment and in-house training procedure ensures we continuously provide the highest calibre of staff. Our staff are regularly monitored and supported in their role, and career progression and development is encouraged throughout.

Our Vision

To be recognised as the leading trusted provider of high quality care and support services to those in need of help and care for any reason.

Our Mission

To consistently provide our clients, with the highest quality of tailor made, person centred care and support services, enabling them to maintain their dignity and independence and improve their overall health, wellbeing and quality of life.

Our Values

SureCare Shropshire’s values consist of 4 key elements which include:

  • Integrity – Being true to our word.
  • Respect – Valuing all those we serve and recognising their individual needs.
  • Passion – Performing our duties enthusiastically in pursuit of our goals.
  • Teamwork – Communicating effectively and working together positively with humour and fun.

SureCare Shropshire aims to provide care, assistance and support in ways that have positive outcomes for our customers whilst promoting and encouraging their active participation.  Everyone must have options available to them to remain at home.

SureCare Shropshire examines our operations constantly to ensure that we are successfully achieving our stated aims and objectives.  SureCare Shropshire encourages feedback from our clients/service users, their relatives, friends and representatives.

SureCare Shropshire aims to provide a tailored package of care and support that contributes to the overall health and well-being of its customers whilst incorporating individual needs, preferences and choice.  SureCare Shropshire will work in partnership with other services and professionals to support our customers in maximising their full potential by promoting independence and, wherever possible, participation within our local community.

Before SureCare Shropshire can deliver services and in order to meet our customer’s needs, we ensure that their requirements are thoroughly assessed.  SureCare Shropshire also ensures that their individual needs and preferences are thoroughly assessed and re-assessed frequently and that the care support provided has the flexibility to respond to any changing needs or requirements.  To provide quality services, SureCare Shropshire is fully committed to delivering high quality services and continuous improvement systems in the level of care, assistance and support offered to our customers.

When employing a quality workforce, the standards for our managers and staff are based on the government’s legislation set in the National Care Standards for the Care industry.  The term “client/service user” is sometimes used to refer to individuals living in the community who, through age, physical or mental impairment, or disability, require a support service in order to enable them to live independent and fulfilled lives.