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SureCare Shropshire is a franchise of SureCare Community Services Limited owned and operated by SureCare Shropshire Limited.

SureCare Shropshire is led by Chris Davies.  Chris hails from Merseyside originally but has moved all over the UK during a long and distinguished career in central government and across all levels of the civil service.  Whilst much of his scouse accent may have gone nowadays, he remains a lifelong member and avid supporter of Liverpool Football Club.  His early days were spent studying graphics at the Liverpool School of Art and Design, the home some years earlier of one John Winston Lennon.  Chris has managed very large organisations and is a former Business Analyst and Systems Architect.  He has used those skills to develop SureCare Shropshire into one of the largest care providers in Shropshire and one of the earliest and largest SureCare franchises.  He is a UK Dementia Champion, and extremely active politically, both in Shropshire and nationally, and campaigns tirelessly to increase the profile of social care.  He was part of a group delegation to Parliament to make politicians aware of all the issues around social care and was a shortlisted candidate for the UKHCA Board in 2015.  Chris has built a team around him of equally committed people, dedicated to providing the highest quality care for the people of Shropshire.

Meet the Team

Alison Waterhouse – Registered Manager

Alison qualified as a Veterinary Nurse in 1989 working in both Shropshire based surgeries, Liverpool and London before taking a career break to have children.  She joined SureCare Shropshire in 2005, completing her NVQ 4 in Health and Social Care, her A1 assessor award and PTTLL’s.  She is a UK Dementia Champion and delivers the highest quality training, not only in house but also where required to the wider community.  Every person is entitled to receive an exceptional standard of care and by training and selecting the right people to become care workers, Alison is proud of her record at SureCare Shropshire.

Suzanne Andrew – Community Care Manager

Suz is the public face of SureCare Shropshire’s management working tirelessly out in the community.  She has climbed the ranks from her early days, having joined the company as a care worker in 2001.  She has a wealth of experience and has completed her NVQ 4 in Health and Social Care.

Senior Carers – Stella Heath, Deb Kidman, Kath Hill and Kate Wrigley 

They are the friendly voice at the end of the phone when the office is closed.  They support both staff and clients outside the normal office working hours.  All have either obtained or are working to their Level 3 Qualification in Health and Social Care.

Care Co-ordinators and Administration – Co-ordinators: Carl Hazell, Becky Stevens, Stacey Rowson / Administration:  Juliette Smith and Elaine Foy 

Our core team of Care Co-ordinators have 28 years’ of experience between them, working for SureCare in Shropshire.  The rostering and scheduling of care is a difficult job requiring a mix of technical and customer facing skills.  They are a tight knit team who work under great pressure to make sure our service users receive the care and support they need.  Our administrators provide all our payroll and office support services and have a wide range of experience, achieving NVQs in both Administration and Customer Service.


Before your care begins we will provide you with all the mobile numbers you need to contact our Community Care Manager and out of hours support teams.

Please find below our main office and local area contact numbers: